FREQUENTLY ASKED QUESTIONS FOR ONLINE ORDERING
HOW DO I PLACE A TAKEOUT ORDER?
THE SAFETY OF OUR EMPLOYEES & OUR CUSTOMERS IS OUR NUMBER ONE PRIORITY SO WE ARE ONLY OFFERING CURBSIDE PICKUP. AT EAST AURORA WE HAVE ONLINE ORDERING TUESDAY-SUNDAY (11:30 AM TIL 8:00 PM) AND PHONE ORDERING THURSDAY-SUNDAY (3:00 PM TIL 9:00 PM). AT CLARENCE WE HAVE ONLINE ORDERING TUESDAY-SUNDAY (11:30 AM TIL 8:00 PM).
FOR ONLINE ORDERS IT IS IMPORTANT TO CHECK THE 'ESTIMATED READY TIME' AT THE TOP OF THE ORDER PAGE PRIOR TO HITTING SUBMIT.
OUR SYSTEM CANNOT ACCEPT PREORDERS FOR A LATER TIME, ONLY THOSE PLACED IN REAL TIME. WE ALSO CANNOT TAKE PREORDERS OVER THE PHONE.
PLEASE NOTE THAT WEEKENDS ARE EXTREMELY BUSY OFTEN WITH VERY LONG WAIT TIMES.
A CELL PHONE NUMBER WILL BE NEEDED AT CHECKOUT SO THAT WE CAN TEXT YOU WHEN YOUR ORDER IS READY. PLEASE DO NOT INPUT A LANDLINE NUMBER WITH YOUR ORDER.
WHAT ARE YOUR HOURS OF OPERATION?
EAST AURORA ONLINE ORDERING TAKEOUT IS OPEN TUESDAY - SUNDAY FROM 11:30 AM TIL 8:00 PM
EAST AURORA PHONE ORDERING TAKEOUT IS OPEN THURSDAY - SUNDAY FROM 3:00 PM TIL 9:00 PM
CLARENCE TAKEOUT IS OPEN TUESDAY - SUNDAY FROM 11:30 AM TIL 8:00 PM
PLEASE NOTE: ONCE THE KITCHEN COOK TIME EXCEEDS THE KITCHEN CLOSE TIME THE ONLINE ORDERING FORM AUTOMATICALLY SHUTS OFF, SOMETIMES MAKING CUSTOMERS UNABLE TO PLACE AN ONLINE ORDER DURING OUR NORMAL OPEN HOURS. THIS ONLY HAPPENS WHEN OUR KITCHEN HAS HIT OUR CAPACITY FOR THE NIGHT- WE APOLOGIZE FOR ANY INCONVENIENCE.
CAN I SCHEDULE AN ORDER FOR A LATER TIME?
SO SORRY, BUT OUR ONLINE SYSTEM IS UNABLE TO ACCEPT PRE-ORDERS (SAME GOES FOR OUR PHONE ORDERS). WE CAN ONLY ACCEPT TAKEOUT ORDERS IN REAL TIME AS THEY ARE PLACED.
MY GIFTCARD ISN'T WORKING ONLINE - HOW DO I FIX THIS?
WE'VE RECENTLY SWITCHED OVER OUR ONLINE OPERATING SYSTEM AT ALL OF OUR LOCATIONS. IF YOU PURCHASED OR RECEIVED A RED GIFTCARD (PICTURED BELOW) FROM ONE OF OUR LOCATIONS PLEASE INPUT YOUR CARD INFO INTO THE LINK BELOW TO GET A NEW NUMBER THAT IS COMPATIBLE WITH OUR ONLINE SYSTEM.
IF YOU HAVE ANY FURTHER GIFT CARD ISSUES PLEASE SEND US A MESSAGE THROUGH OUR 'CONTACT US' FORM OR SEND US A PRIVATE MESSAGE ON FACEBOOK OR INSTAGRAM AND SOMEONE WILL GET BACK TO YOU SHORTLY!
I'M TRYING TO PLACE AN ORDER DURING YOUR OPEN HOURS, BUT IT SAYS ONLINE ORDERING IS CURRENTLY NOT AVAILABLE. WHY CAN'T I PLACE AN ORDER?
ONCE THE KITCHEN COOK TIME EXCEEDS THE KITCHEN CLOSE TIME THE ONLINE ORDERING FORM AUTOMATICALLY SHUTS OFF, SOMETIMES MAKING CUSTOMERS UNABLE TO PLACE AN ONLINE ORDER DURING OUR NORMAL OPEN HOURS. THIS ONLY HAPPENS WHEN OUR KITCHEN HAS HIT OUR CAPACITY FOR THE NIGHT- WE APOLOGIZE FOR ANY INCONVENIENCE.
WHAT HAPPENS ONCE I'VE SUBMITTED MY ORDER?
YOU WILL BE GIVEN AN ESTIMATED TIME OF WHEN YOUR FOOD WILL BE READY. WHEN YOU ARRIVE, PLEASE STAY IN YOUR VEHICLE UNTIL YOU RECEIVE A TEXT FROM US LETTING YOU KNOW THAT YOUR ORDER IS DONE. AT THAT TIME PULL UP BETWEEN THE CONES & SOMEONE WILL BRING YOUR FOOD OUT TO YOU.
I HAVE AN ISSUE - HOW CAN I TALK TO SOMEONE ON THE PHONE?
YOU CAN CALL US AND LEAVE A VOICEMAIL AT EITHER LOCATION. WE ARE DOING OUR VERY BEST TO GET BACK TO THOSE THAT HAVE LEFT US A MESSAGE WITHIN 30 MINUTES (DURING OUR OPEN HOURS). IF A MESSAGE IS LEFT AFTER HOURS WE WILL BE IN TOUCH THE FOLLOWING DAY. WE APPRECIATE YOUR PATIENCE!
HOW CAN I BE UPDATED ON ANNOUNCEMENTS, CHANGES OR NEWS FROM BAR-BILL?
MAKE SURE YOU ARE FOLLOWING US ON FACEBOOK, INSTAGRAM & TWITTER FOR UPDATES ON BAR-BILL TAVERN & BAR-BILL NORTH! 📲