FREQUENTLY ASKED QUESTIONS
DO YOU ACCEPT RESERVATIONS?
So sorry, but we do not accept reservations at any of our locations no matter the party size - all tables are first come first serve.
WHAT ARE YOUR HOURS OF OPERATION?
East Aurora dine-in is open Monday - Sunday from 11:30 am - 1:00 am (Bar til 2:00 am). Beef items available til 10:00 pm
East Aurora Takeout is open Monday - Sunday from 11:30 am til 10:00 pm
Clarence dine-in is open Monday - Sunday from 11:30 am til 10:00 pm (Bar til 11:00 pm)
Clarence Takeout is unavailable at this time - we apologize for any inconvenience
Rochester dine-in is open Monday - Sunday from 11:30 am - 10:00 pm (bar til 11:00 pm)
rochester takeout is unavailable at this time - we apologize for any inconvenience
DO YOU HOST PRIVATE EVENTS AT ANY OF YOUR LOCATIONS?
Our Rochester location is now booking private events on our second floor!
Contact us through our website for availability!
So sorry, but we do not have a private room or event space at our East Aurora or Clarence locations so we are unable to book any private events.
HOW DO I PLACE A TAKEOUT ORDER?
For East Aurora: Place your order online through our website or by calling (716) 652-7959
For online orders it is important to check the 'estimated ready time' at the top of the order page prior to hitting submit.
Our system cannot accept preorders for a later time, only those placed in real time.
Please note that weekends are usually busy often with longer wait times.
A cell phone number will be needed at checkout so that we can text you when your order is ready. Please do not input a landline number with your order.
**CLARENCE AND ROCHESTER LOCATIONS DO NOT ACCEPT PHONE OR ONLINE TAKEOUT ORDERS AT THIS TIME**
I'M TRYING TO PLACE AN ORDER DURING YOUR OPEN HOURS, BUT IT SAYS ONLINE ORDERING IS CURRENTLY NOT AVAILABLE. WHY CAN'T I PLACE AN ORDER?
Once the kitchen cook time exceeds the kitchen close time the online ordering form automatically shuts off, sometimes making customers unable to place an online order during our normal open hours. This only happens when our kitchen has hit our capacity for the night- we apologize for any inconvenience.
MY GIFTCARD ISN'T WORKING ONLINE - HOW DO I FIX THIS?
We've recently switched over our online operating system at all of our locations. If you purchased or received a Red Gift Card (pictured) from one of our locations please input your card info into the link below to get a new number that is compatible with our online system.
If you have any further gift card issues please send us a message through our 'contact us' form or send us a private message on Facebook or Instagram and someone will get back to you shortly!
I HAVE AN ISSUE - HOW CAN I TALK TO SOMEONE ON THE PHONE?
You can call us and leave a voicemail at either location. We are doing our very best to get back to those that have left us a message within 30 minutes (during our open hours). If a message is left after hours we will be in touch the following day. We appreciate your patience!
What is your merch return policy?
Bar-Bill clothing items purchased at one of our restaurants and in new condition can be exchanged or returned for store credit within 14 days of the purchase date. A receipt or proof of purchase is required to be eligible for any exchange or store credit- no exceptions. Any item must be unworn/unwashed with no damage, marks or scent. The item can be exchanged for another item at the same price point.
HOW CAN I BE UPDATED ON ANNOUNCEMENTS, CHANGES OR NEWS FROM BAR-BILL?
Make sure you are following us on Instagram & Twitter for updates on Bar-Bill Tavern, Bar-Bill North & Bar-Bill East! 📲
@BARBILLTAVERN